RETURN & REFUND POLICY

RETURN & REFUND POLICY

At EMPOWER BLACK VOICE, all of our products are made-to-order. Please read this policy carefully before placing an order.

RETURN POLICY

We do not accept returns or exchanges under normal circumstances.

Because each item is custom-made specifically for you, returns are not accepted for the following reasons:

  • You ordered the wrong size, color, or design
  • You do not like the product or material
  • You entered an incorrect or incomplete shipping address
  • You changed your mind after placing the order
  • You returned the item without contacting us first

REFUND / REPLACEMENT ELIGIBILITY

We only offer refunds or replacements (resend) in the following cases:

Eligible cases:

  • The item is damaged or defective
  • You received the wrong item, wrong design, or wrong size due to our mistake
  • Your order did not arrive within the expected delivery timeframe:
    • U.S. orders: not delivered after 35 day
    • International orders: not delivered after 60 days

In these cases, we will offer either:

  • A full refund, or
  • A free replacement shipment

The choice is yours.

PROOF REQUIREMENT

To process a refund or replacement request, you must provide:

  • Clear photos or videos showing the issue
  • Your order number

Requests without valid proof may not be approved.

TIMEFRAME TO SUBMIT A REQUEST

You must contact us within 2 days of receiving your order if there is any issue.

Requests submitted after this timeframe may not be eligible for resolution.

SHIPPING ISSUES & LOST PACKAGES

If your order has not arrived within the delivery timeframe stated above:

  • We will conduct an investigation with the shipping carrier
  • Once confirmed, we will offer either:
    • A refund, or
    • A replacement shipment at no cost

NON-REFUNDABLE SITUATIONS

Refunds or replacements will not be issued if:

  • The issue is caused by customer error (wrong size, address, or preference)
  • The product matches the order details correctly
  • The item was returned without prior approval

CONTACT US

If you believe your order qualifies for a refund or replacement, please contact us at:

📧 support@empowerblackvoice.com

Please include your order number and proof to help us assist you faster.