✨ Custom Ceramic Ornament - Elegant Keepsake for Your Christmas Tree ✨

Add a touch of beauty and meaning to your holiday décor with our high-quality ceramic ornament. Crafted from premium 3.4mm white ceramic, each piece is smooth, durable, and made to shine on your tree or in any space you decorate.

Why customers love it?

• Premium material: Thick 3.4mm white ceramic for a smooth, elegant finish.
• Create a truly personal keepsake.
• Comes with 3 hanging strings: Gold metallic, red ribbon, and jute twine for flexible decorating.
• Meaningful gift: A beautiful way to celebrate memories, family, and special moments.
  
  

Perfect for Christmas, holidays, special events, or as a personalized gift that stays cherished year after year.

SKU:ORN-CER-EBV535-NTXQ

• Machine wash cold, inside out, on a gentle cycle with mild detergent and similar colors.
• Use non-chlorine bleach only when needed. Do not use fabric softener or dry clean.
• Tumble dry low. Hang drying is recommended for best results.
• Iron inside out on low heat. Do not iron directly on the print.
• For long-lasting color and print quality, avoid washing or drying on high heat.
• Avoid tumble drying with heavy items such as towels, blankets, or jeans.

RETURN & REFUND POLICY

At EMPOWER BLACK VOICE, all of our products are made-to-order. Please read this policy carefully before placing an order.

RETURN POLICY

We do not accept returns or exchanges under normal circumstances.

Because each item is custom-made specifically for you, returns are not accepted for the following reasons:

• You ordered the wrong size, color, or design
• You do not like the product or material
• You entered an incorrect or incomplete shipping address
• You changed your mind after placing the order
• You returned the item without contacting us first

REFUND / REPLACEMENT ELIGIBILITY

We only offer refunds or replacements (resend) in the following cases:

Eligible cases:

• The item is damaged or defective
• You received the wrong item, wrong design, or wrong size due to our mistake
• Your order did not arrive within the expected delivery timeframe:
  • U.S. orders: not delivered after 35 day
  • International orders: not delivered after 60 days

In these cases, we will offer either:

• A full refund, or
• A free replacement shipment

The choice is yours.

PROOF REQUIREMENT

To process a refund or replacement request, you must provide:

• Clear photos or videos showing the issue
• Your order number

Requests without valid proof may not be approved.

TIMEFRAME TO SUBMIT A REQUEST

You must contact us within 2 days of receiving your order if there is any issue.

Requests submitted after this timeframe may not be eligible for resolution.

SHIPPING ISSUES & LOST PACKAGES

If your order has not arrived within the delivery timeframe stated above:

• We will conduct an investigation with the shipping carrier
• Once confirmed, we will offer either:
  • A refund, or
  • A replacement shipment at no cost

NON-REFUNDABLE SITUATIONS

Refunds or replacements will not be issued if:

• The issue is caused by customer error (wrong size, address, or preference)
• The product matches the order details correctly
• The item was returned without prior approval

CONTACT US

If you believe your order qualifies for a refund or replacement, please contact us at:

📧 support@empowerblackvoice.com

Please include your order number and proof to help us assist you faster.