Introducing our Mug - a perfect blend of tradition and modernity. 

• Printed in the USA
• High-quality ceramic
• Dishwasher and microwave safe
• White gloss finish
• Available in 11 oz and 15 oz sizes
• Full wrap dye sublimation for vibrant, lasting designs
• Perfect for gifting or personal use

SKU:MUG-EBV100-NTXQ

• Machine wash cold, inside out, on a gentle cycle with mild detergent and similar colors.
• Use non-chlorine bleach only when needed. Do not use fabric softener or dry clean.
• Tumble dry low. Hang drying is recommended for best results.
• Iron inside out on low heat. Do not iron directly on the print.
• For long-lasting color and print quality, avoid washing or drying on high heat.
• Avoid tumble drying with heavy items such as towels, blankets, or jeans.

RETURN & REFUND POLICY

At EMPOWER BLACK VOICE, all of our products are made-to-order. Please read this policy carefully before placing an order.

RETURN POLICY

We do not accept returns or exchanges under normal circumstances.

Because each item is custom-made specifically for you, returns are not accepted for the following reasons:

• You ordered the wrong size, color, or design
• You do not like the product or material
• You entered an incorrect or incomplete shipping address
• You changed your mind after placing the order
• You returned the item without contacting us first

REFUND / REPLACEMENT ELIGIBILITY

We only offer refunds or replacements (resend) in the following cases:

Eligible cases:

• The item is damaged or defective
• You received the wrong item, wrong design, or wrong size due to our mistake
• Your order did not arrive within the expected delivery timeframe:
  • U.S. orders: not delivered after 35 day
  • International orders: not delivered after 60 days

In these cases, we will offer either:

• A full refund, or
• A free replacement shipment

The choice is yours.

PROOF REQUIREMENT

To process a refund or replacement request, you must provide:

• Clear photos or videos showing the issue
• Your order number

Requests without valid proof may not be approved.

TIMEFRAME TO SUBMIT A REQUEST

You must contact us within 2 days of receiving your order if there is any issue.

Requests submitted after this timeframe may not be eligible for resolution.

SHIPPING ISSUES & LOST PACKAGES

If your order has not arrived within the delivery timeframe stated above:

• We will conduct an investigation with the shipping carrier
• Once confirmed, we will offer either:
  • A refund, or
  • A replacement shipment at no cost

NON-REFUNDABLE SITUATIONS

Refunds or replacements will not be issued if:

• The issue is caused by customer error (wrong size, address, or preference)
• The product matches the order details correctly
• The item was returned without prior approval

CONTACT US

If you believe your order qualifies for a refund or replacement, please contact us at:

📧 support@empowerblackvoice.com

Please include your order number and proof to help us assist you faster.